Avrio Corporation is dedicated to providing customers with quality support.  Avrio’s Customer Support team members are product certified, proving a high level of expertise and experience within the industry.  Members are suited with a broad knowledge and understanding of customer environments, so they are able to resolve support concerns quickly.

Avrio’s Customer Support team utilizes remote access software to assist customers and they can be reached via telephone and email.  Avrio’s Customer Support team is also available for “on-site” technical assistance when special concerns need to be addressed.

Standard Support

Monday – Friday 8:30am – 5:00pm Pacific Time

Phone: 310-364-5280  (Ask for Customer Support)

E-mail:

After Hours Phone Support 

After-hours support availability is subject to the terms and conditions of the client Software Services Agreement.

Support Knowledge Databases and Downloads:

Knowledge databases are available from both FileNet Corporation and Kofax Image Products.  These databases can often be used to answer basic questions or identify known issues.    

Software patches are available for download from the manufacturers’ public FTP sites. 

Note:  Patches should only be applied at the request of or approval from an Avrio Support Engineer.  Improper installation of patches can disable features or result in system failure. 

Kofax Products

Support Knowledge Database: http://knowledgebase.kofax.com/faqsearch/search.aspx

Downloads and Patches: http://knowledgebase.kofax.com/faqsearch/search.aspx

FileNet Products

Support Knowledge Database: http://www.css.filenet.com

Note:  this site requires a user id and password.  Users must be certified administrators to gain access to the Customer Service and Support web site.   For information on obtaining certification, contact your account representative.

Downloads and Patches: ftp://ftp.css.filenet.com/pub/arvhices/hotfixes