Support
Avrio Corporation is dedicated to providing customers with quality support for their total solution. Avrio's Customer support team members are product certified and focused on delivering our clients with accurate, responsive issue resolution that works in your environment.
Customer Support is provided by phone, email and online through our customer support page. Customers can register for access to the support page by submitting a request to
Standard Support
- Monday – Friday 8:30am – 5:00pm Pacific Time
- Phone: 310-651-6679 or 972-499-0834 Option 4.
- E-mail:
Customer Support Portal
After Hours Phone Support
After-hours support availability is subject to the terms and conditions of the client Software Services Agreement.
Support Knowledge Databases and Downloads:
Knowledge databases are available through our client support pages and from both IBM’s and Kofax knowledge databases. These databases can often be used to answer basic questions or identify known issues.
Software patches are available either our customer support page or from the Kofax software download site.
Note: Patches should only be applied at the request of or approval from an Avrio Support Engineer. Improper installation of patches can disable features or result in system failure.
Kofax Products
Knowledgebase:
Support Knowledge Database: http://knowledgebase.kofax.com/faqsearch/search.aspx
Downloads:
Downloads and Patches: http://www.kofax.com/support/downloads.asp
IBM FileNet Products
Support Knowledge Database: http://www.ibm.com/support/troubleshooting/us/en/?cm_re=other-_-suprcn-_-troubleshoot
Under Suppport Type: Select Information Management
Choose a product.
Note: IBM software updates and downloads are made available through Avrio’s Support pages. Please contact Avrio support for information.