|
Telecommunications
|
|
By managing dynamic network assets and improving business processes, Avrio Corporation’s ECM solutions help improve customer acquisition, retention and care. Avrio Corporation has dramatically improved processing times for telecommunications companies by developing solutions that allow different activities to occur concurrently, automating data entry processes, routing and escalating tasks assignments and improving reporting and monitoring systems.
|
|
Order Entry, Provision and Customer Care
Avrio has developed systems that dramatically improve productivity in order entry, provisions and customer care departments. Avrio’s systems originate with automated order entry processes. While order data is entered into the mainframe system by Sales Order Coordinators, all associated paperwork, such as LOAs and signed contracts are scanned, indexed and integrated with the mainframe data. From this information, Avrio’s workflow solutions create a work items and establish order milestone delivery dates (e.g., contract Due, schedule plant test, etc). Next Avrio the workflow systems distribute orders to multiple ICG departments, including translation, voice mail, E911, PIC/care, installation coordination, provisioning/engineering and tax, simultaneously.
Avrio’s workflow systems present department users with their own electronic in-baskets containing incoming orders. When orders are selected, the workflow system displays supporting documents, mainframe order data, upcoming milestone dates and a custom checklist to ensure that certain activities are accomplished before sending an item to the next step. Additionally, the workflow system allows users to modify current order specifications and notify each department of supplemental changes. Alternatively, if a contract or milestone due date is in jeopardy of being missed, the workflow system escalates the work item and notifies all departments of the status so that the task can be completed in a timely manner.
|
|
|
Featured Medical Industry Success Stories
|
|
|
|
|
Avrio helped ICG Communications implement a FileNet capture and workflow system to track on-switch and re-sale service installations to increase departmental communication, enable concurrent installations, and improving customer billing. Additionally, Avrio integrated ICG’s mainframe billing system with the FileNet workflow system. Data collected during order processing is electronically transferred to the mainframe, eliminating the need for manual key entry. This greatly improved the accuracy and timely generation of customer invoices, leading to increased revenues and decreased staffing requirements.
See Full Success Story
|
|
|
|
|
Solutions:
|
