Avrio Corporation’s ECM solutions help banking and financial services organizations to streamline the way content is shared and accessed for improved cross-selling and superior service.  Avrio helps organizations improve the pace of operations by automating business processes and application decisions, including as loan origination, dispute resolution and account servicing. Our solutions also provide content security, access rules and records management compliance in accordance with regulatory mandates.  Finally, Avrio helps banking and financial services organizations improve and expand customer service offerings and expand self-service capabilities.

Credit Card Disputes, Fraud and New Applications

From application processing through dispute resolution, speed and accuracy are paramount in the credit card industry. Financial institutions have found that their legacy systems do not have sufficient automation or connectivity to enable optimal performance in today’s fast-paced market.  Avrio’s ECM solutions enable credit card providers to reduce cycle time and improve accuracy in the application process, provide timely access to electronic documents and images and streamline case management in fraud as well as dispute resolution. Credit card providers can make better decisions in a timelier manner, while fast response to customer inquiries and disputes can strengthen customer loyalty.

Consumer and Mortgage Loan Processing and Servicing

Processing efficiencies are the key to competitiveness in the mortgage loan industry.  Mortgage companies who still use traditional paper-driven processes find that their turnaround times are not competitive.  Avrio’s mortgage solutions enable lenders to automate routine processing, speed underwriting decisions, streamline closing, enhance servicing, and transfer loans to the secondary market more quickly and efficiently. By eliminating paper-intensive, manual tasks in the process, lenders using ECM solutions have dramatically reduced cycle times and improved accuracy.

International Trade Finance/Securities

Increased transaction volumes, cost-cutting initiatives, regulatory complexity, and demands for improved performance have put extreme pressure on securities firms. Manual, paper-based trade and exception processing has made overcoming these challenges increasingly difficult. In their constant search for ways to reduce costs, improve profitability and enhance customer service, securities firms are now turning to systems and processes to uncover long-term solutions to these ongoing challenges.

Avrio’s ECM solutions enable securities firms to streamline upfront trading and account set-up, facilitate straight-through-processing (STP) initiatives, and speed exception handling. In addition to operational advantages, ECM also provides securities organizations with a solid business process framework to ensure compliance with local and international regulatory requirements.  Avrio’s security industry solutions help securities firms overcome isolation of internal systems, enable automation of exception handling and automate rules for regulatory requirements in business processes.

Credit Union Content and Business Process Management Solutions

While customer service is paramount to any financial services company, credit unions have even greater motivation to provide outstanding customer care because their members are also their owners.  Avrio Corporation has leveraged technology to increase the value credit unions can deliver to their customers at every interaction.  

Credit Unions usually distribute surveys to their members to benchmark service quality and satisfaction.  Large credit unions often find that the growing volume of survey responses could ultimately cause delays in replying to the comments, questions, concerns and needs communicated by members.  Credit unions put the interest of their members first by selecting customer satisfaction surveys as their first deployment of ECM.  This dedication to member satisfaction and technological advancement has resulted in continued market penetration and outstanding customer perception. 

Avrio has developed solutions that automate survey information data entry into a tabulation system, where it is immediately routed to appropriate staff for review.  Those with comments that require entering into the system are immediately sent by the system to the data entry personnel, and comments in need of management review automatically get routed to the appropriate person, allowing much faster feedback responses than manual processes allowed.  Additionally, credit union management teams are able to immediately access real-time reports of results.  This ECM system can be used to improve responsiveness and increase customer service in numerous applications such as direct lending, processing and customer communications management. 

Avrio integrated FileNet capture and workflow products with Commonwealth Bank's Financial Services Workflow System, which provides data entry clerks, examiners, underwriters, and team leaders with a complete suite of tools to process incoming annuities, perform online calculations, query a variety of Term, Super-annuation and Investment products, and generate outgoing correspondence. See Full Success Story

Avrio helped Standard Chartered Bank incorporate document capture, rules-based workflow, legacy accounting and collections systems, messaging system, and web-based technologies into a cohesive Letter of Credit and Collections system. See Full Success Story

Avrio implemented a FileNet Enterprise Content Management solution that optimized Wescom’s member survey process, enhancing its customer service efforts.  Avrio launched the automated survey response system in only two months, and it allowed Wescom to reduce manual processes by 50% and respond to member feedback much faster.  See Full Success Story

Avrio implemented FileNet capture and retrieval software for Westpac Bank's Mortgage Processing Center, providing loan service representatives with immediate online access to loan documents, mortgage history information, and customer billing records. See Full Success Story