Avrio Corporation Success Story

The California State University at Fullerton is one of the 23 California State University campuses. Located in Orange County, the university has experienced continuous growth in its student population over the years, with enrollment climbing to more than 25,000 students. California State University at Fullerton’s affordable undergraduate and graduate programs provide students the best of current practice, theory and research to help Cal State students prepare for challenging professions that contribute to society.

The Problem

California State University Fullerton is a paper-intensive environment where documents are processed in hard-copy format, manually routed around the university, and stored in file cabinets. To remedy the problems of a paper-based system, CSUF worked with Avrio Corporation to implement a FileNet Document Capture and eProcess Workflow System. Design and deployment of the FileNet system is being handled through a phased approach where each project phase acts as a building block, providing the University with additional business forms, workflow system functions, mainframe integration, web-components, modified business processes, and other useful tools.

The Solution

After completing a detailed return on investment study for the University, Avrio Corporation led the effort to create a comprehensive web portal which integrates FileNet's eProcess, Image Services, Content Services, Report Manager, and eForms products with the University's existing legacy systems and Oracle data warehouse. The system captures incoming paper documents, faxes, and e-mails, and enables easy browser-based document retrieval via the web portal located on the University intranet.

Rules-based workflows enable online form submissions with automated delivery of new work assignments to department personnel via e-mail.  Additionally, the portal implements all the tools necessary for personnel to perform day-to-day work tasks, respond to telephone and walk-in requests for information, query for specific documents and supporting information, communicate and send information to other users and track the progress of work as it moves throughout the University's administrative infrastructure.  The California State University at Fullerton realized immediate improvements in customer service ratings across the board.